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Privacy Policy

1. Introduction

At Asha Speech Pathology (“we,” “us,” or “our”), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website (www.AshaSpeech.com.au) and our services, you agree to the terms of this Privacy Policy.

2. What information we collect?

We collect personal information to provide high-quality speech therapy services. The types of personal information we collect may include:

  • Personal details: Name, date of birth, gender, and contact details (email, phone number, address).
  • Child’s information: Name, date of birth, developmental history, and therapy-related information.
  • Medical history: Health information relevant to speech therapy (e.g., developmental conditions, hearing assessments, diagnosis from other professionals).
  • Payment and billing details: Bank account details, Medicare/NDIS details, and private health insurance information (if applicable).
  • Website usage data: Non-identifiable data such as IP addresses, browser type, and pages visited (collected via cookies).

We only collect sensitive information (such as health-related details) with your consent or where required by law.

3. How We Collect Your Information

We collect personal information in various ways, including:

  • Directly from you when you provide it via phone, email, forms, or in person.
  • Through our website when you submit inquiries or use online booking systems.
  • From third parties such as GPs, paediatricians, schools, and funding bodies (with your consent).
  • Automatically via website analytics tools and cookies.
4. Why We Collect Your Information?

We collect personal information to:

  • Provide speech therapy assessments and services.
  • Communicate with you regarding appointments, reports, and therapy progress.
  • Process payments and manage billing.
  • Comply with legal and regulatory obligations (e.g., Medicare, NDIS).
  • Improve our website and services based on user interactions.

We only collect information necessary for these purposes and ensure your data is handled securely.

5. Disclosure of Your Information

We respect your privacy and only disclose personal information when necessary. We may share information with:

  • Healthcare professionals involved in your child’s care (e.g., doctors, occupational therapists, schools) with your consent.
  • Third-party service providers who assist us in delivering services (e.g., IT support, payment processors).
  • Funding providers such as Medicare, NDIS, or private health insurers (when required for claims).
  • Legal or regulatory authorities if required by law.

We do not sell, rent, or trade personal information to third parties.

6. Storing and Protecting Your Information

We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, or disclosure. This includes:

  • Secure electronic storage with encryption and password protection.
  • Physical security measures for paper records.
  • Restricting access to personal data to authorised personnel only.
  • Regular security updates and staff training on data protection.

We retain personal information for as long as required by law or until it is no longer needed for the purposes outlined above. When no longer required, we securely destroy or de-identify your data.

7. Your Rights & Access to information

Under the Australian Privacy Act, you have the right to:

  • Access your personal information and request copies of the data we hold about you.
  • Request corrections if your personal information is inaccurate or outdated.
  • Withdraw consent for certain uses of your data (where applicable).
  • Make a complaint if you believe your privacy has been breached.

To request access or make corrections, please contact us using the details below. We may require identification to process such requests.

8. Cookies & Website Analytics

Our website may use cookies to enhance user experience and collect anonymous data on website traffic. Cookies help us:

  • Understand how visitors use our site.
  • Improve website functionality.
  • Provide a more personalised experience.

You can disable cookies in your browser settings if preferred.

9. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of other websites, and we encourage you to review their privacy policies before providing personal information.

10. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website, and the updated policy will apply from the publication date.

11. Contact Us

If you have any questions about this Privacy Policy, or if you would like to request access, correction, or make a complaint, please get in touch with us:
Email: [email protected]
Phone: +61 403 784 660

We take privacy complaints seriously and will respond as soon as possible. If unsatisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.